Trade Tech Modernizes Its Web Site and Encourages Customers to Chat Live Site offers instant vehicle for communicating with customer service

BELLEVUE, Washington – Trade Tech, an integrated global application service provider for the transportation and logistics industry, announced today that it has updated its web site with new content and fresh graphics at www.tradetech.net, along with introducing a chat live area where customers can ask questions and receive answers instantly from a customer service representative.

The new site was created to make it easier for customers to navigate and to provide the latest information about Trade Tech’s full line of products and services. Some of the content includes a Cloud computing solution for the international trade community, full-service 10+2 for Customs House Brokers and customized collaboration and workflow tools designed to improve communication throughout the supply chain.

“Logistics is an international business, and since partners working together in the supply chain are so geographically strewn apart, we created a Cloud-based solution to bring everyone together,” said Bryn Heimbeck, Trade Tech’s CEO. “We aim to contribute substantially to the worldwide conversation on how Cloud computing solutions can significantly improve our industry. The new site will help us do that.”

“The Cloud-based model allows all parties in the supply chain to collaborate with their worldwide offices and counterparts,” said Heimbeck. “This means getting real-time information and, more importantly, good quality information because the overseas counterparts are tied into the same business system. The controlled collection and administration of high quality information was just not possible prior to the Cloud-based model and, consequently, we saw a lot of people staying up late at night or getting up exceptionally early to talk by phone with their overseas offices and agents.”
“Ultimately, this translates into the end customer getting what they are expecting with far greater predictability and enhanced visibility throughout the process,” said Heimbeck. “End customers love the visibility because it allows them to make closer forecasts and improve their own business models.”

The site also contains the Trade Tech CEO Blog, by Heimbeck, to further the worldwide conversation on the development of the industry, particularly as it relates to Cloud computing, workflow, collaboration and 10+2 requirements.

Heimbeck says that Trade Tech will expand the site in the near future to include new ways of reaching out to the industry and its customers. "Within the next six months we will also add video pieces to the site that make it easier for people to understand the ‘big idea’ concepts that drive Trade Tech’s technology development process,” said Heimbeck. 

“Our technology is designed to simplify our customers’ work processes so we are looking to add more graphs and other visual tools to help people digest fairly complex ideas and concepts,” he said.  “The new look and content of our website reflects our brand, our employees and the services and solutions we provide to our customers.”
About Trade Tech:

Trade Tech is an integrated global application service provider for the transportation and logistics industry and is owned and operated by industry professionals. It also is an ERP for the freight-forwarding and NVOCC community, licensing and delivering applications in eight key areas, including:
-   Cost optimization / pricing
-   Transportation management
-   Rate management
-   Supply chain / purchase order management and visibility (tracking and tracing)
-   Sales / operations
-   Accounting
-   AMS/ACI and security related to ocean and air transportation, including all Cargo Security Filing requirements, including Smart Border
-   10+2 Rule Solution Provider

Founded in 1997, Trade Tech’s applications link shippers, importers, Customs House Brokers, consignees, NVOCCs, carriers, truckers, warehouses and forwarders, providing visibility of the movement of goods throughout the supply chain. Trade Tech clients enjoy access to the latest applications and data anywhere in the world every time they log on to the Trade Tech network – without any software downloads.